Managed service providers and IT firms document almost everything: tickets, escalations, runbooks, change logs, on-call chatter and the fixes that finally worked. That trail of real troubleshooting is the kind of operating history AI builders look for when they train tools to do support work.
Which IT companies and MSPs records could matter
- Ticket and help-desk history: problem, steps tried, resolution
- Runbooks, SOPs and internal knowledge-base articles
- Internal chat and email about escalations and fixes
- Project and change-management records
- Time tracking and service-level history
Why AI builders care about IT companies and MSPs
Support and operations are some of the first jobs AI tools are being built to assist with. Years of real tickets, from first symptom to final fix, show how experienced technicians actually reason.
Check these before you go further
- Your client contracts and data-processing agreements may restrict use of anything containing client information. Read them first.
- Never include credentials, secrets or security configurations. Ask how they will be detected and removed.
- If you'd introduce clients rather than license your own data, you never handle their data or logins. They work with the program directly.
Signs your firm may be a fit
- Several years of ticket and project history in your own systems
- A real team (minimum team size is set by the program)
- Work spread across a PSA or help desk, documentation, chat and email
- You own and control the records in scope
Eligibility rules are set by the program; see the owner FAQ.
What could it be worth?
The program's published range is $100K–$5M for a license to a company's operating records. That's a range, not an offer or a guarantee; any amount is set by the program's review and a written agreement.
Questions to ask before you say yes
- Can we limit scope to our internal records and exclude client tenants entirely?
- How are secrets, IPs and client names found and removed?
- What are the exclusivity and permitted-use terms?
- How much engineering time does the export take?
How the process works, step by step, is on the company overview.
Free guide for IT companies and MSPs
Includes a data inventory checklist and questions to ask before signing. Educational only.
FAQ
Can an MSP license its clients' data?
Generally only the data owner can license its records. An MSP would look at its own internal operating records. If a client wants to explore licensing its own data, the client works with the program directly, and you never handle the data or logins.
Do we have to give anyone system access?
Ask the program how export works. Don't hand over passwords. The process and protections should be set out in writing.
How much could an IT company be paid?
It depends on the review. The program's published range is $100K–$5M for a license to a company's operating records. That's a range, not an offer or a guarantee; any amount is set by the program's review and a written agreement.
Advise IT companies and MSPs? See how referral partners work.